What's New

What's New

Get the latest updates on our best-in-class productivity

NVR OTA FW Release Note
New Feature
Jul 16, 2026
NVR OTA FW Release Note

This update enhances system security with certificate encryption and low-memory network protection, while optimizing performance through expanded multi-region WebRTC support and streamlined connection management.

VORTEX Camera OTA FW Release Note
New Feature Enhancement Bug Fixed
Jun 15, 2026
VORTEX Camera OTA FW Release Note

The update delivers optimized LPR capture accuracy, remote multi-sensor lens alignment, and self-healing storage capabilities for seamless surveillance operations.

Elevating Security Intelligence: The Latest VORTEX Enhancements
New Feature
Jun 03, 2026
Elevating Security Intelligence: The Latest VORTEX Enhancements

Enhanced Think Search, Auto Lens Alignment, and Live View Sharing

Introducing Think Alert & Face Recognition Free Trial
New Feature
Jan 22, 2026
Introducing Think Alert & Face Recognition Free Trial

New AI-Powered Think Alert & Face Recognition Free Trial (Available until April)

Product Updates: VORTEX User Portal 1.67.0-9 & Mobile App 1.29.0
New Feature Enhancement
Aug 13, 2024
Product Updates: VORTEX User Portal 1.67.0-9 & Mobile App 1.29.0

We’re excited to announce the latest VORTEX updates, including RTSP streaming from cameras via the VORTEX Portal and the ability to apply privacy masks to comply with privacy regulations. Enhancements include a larger playback window in the message center for improved viewing and a streamlined account creation process for greater ease.

Product Updates: VORTEX User Portal 1.66.0-13 & Mobile App 1.28.0
New Feature Enhancement
Jul 31, 2024
Product Updates: VORTEX User Portal 1.66.0-13 & Mobile App 1.28.0

With this update, you can now choose to store your image and video data in Australia when creating an organization. We have also released Multi-factor Authentication(MFA) and video export features.

Product Updates: VORTEX User Portal 1.63.0-8 & Mobile App 1.25.6
New Feature Enhancement
Jun 11, 2024
Product Updates: VORTEX User Portal 1.63.0-8 & Mobile App 1.25.6

This update focuses on enhancing user convenience and system reliability by integrating Single Sign-On capabilities and improving the firmware upgrade process.

Product Updates: VORTEX User Portal 1.63.0-5 & Mobile App 1.25.5
New Feature Enhancement
May 31, 2024
Product Updates: VORTEX User Portal 1.63.0-5 & Mobile App 1.25.5

In this update add features like pause alarms, managing PoE switches, and remote unlocking via the mobile app, along with interface improvements such as snapshot previews in the camera selection list.

Product Updates: VORTEX User Portal 1.61.0-6 & Mobile App 1.23.0
New Feature Enhancement Bug Fixed
May 16, 2024
Product Updates: VORTEX User Portal 1.61.0-6 & Mobile App 1.23.0

We're delighted to share the latest information regarding VORTEX with you.

Product Updates: VORTEX User Portal 1.60.0-6 & Mobile App 1.22.0
New Feature Bug Fixed
Apr 29, 2024
Product Updates: VORTEX User Portal 1.60.0-6 & Mobile App 1.22.0

With this update, users can now choose between storing their image and video data in the U.S.A. or Japan when creating an organization. Another new feature allows users to report false alarms for tampering detection. Other enhancements include the addition of new system events, general bug fixes, and more.

Product Updates: VORTEX User Portal 1.58.0-5 & Mobile App 1.20.0
New Feature
Apr 02, 2024
Product Updates: VORTEX User Portal 1.58.0-5 & Mobile App 1.20.0

In this update, we will release Traditional Chinese language support and add the feature of remotely unlocking doors in the Access Control feature.

Product Updates: VORTEX User Portal 1.57.1-5
New Feature Enhancement
Mar 26, 2024
Product Updates: VORTEX User Portal 1.57.1-5

In this update, we released Access Control Integration with Kisi and optimized Edge HEVC installation reminder.

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