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    VORTEX Reseller Portal & VIVOTEK Premium Partner (VPP) Portal: The Perfect Duo for System Integrators

    The surveillance industry is rapidly evolving.
    System integrators (SIs) are no longer dealing with just on-premise systems. Today’s reality often involves a mix of traditional deployments, hybrid environments, and emerging cloud services.

    This shift brings a dual challenge for SIs:
    (1) Managing licenses and service entitlements with accuracy and efficiency, while
    (2) ensuring smooth operations across multiple customer sites, often spanning different technologies. 

    To address these needs, VIVOTEK offers two complementary platforms: the VORTEX Reseller Portal and the VIVOTEK Premium Partner Portal (VPP Portal). Together, they provide the flexibility, visibility, and efficiency SIs need to thrive in this new landscape.

    VORTEX Reseller Portal: VORTEX License, Onboarding, and Business Operation Hub

    The Reseller Portal is the starting point of the VORTEX ecosystem. 
    Every VORTEX organization begins here. SIs use the portal to create organizations for their end-users, complete the initial setup, and activate the system. End-users don’t need to perform complex configurations; they simply receive an email invitation, log in, and instantly access a fully configured system.
    Beyond onboarding, the Reseller Portal gives partners clarity and control over license management and service delivery:

    Key Functions and Benefits of VORTEX Reseller Portal: 

    • VORTEX Organization Creation & Setup: SIs can provision a complete VORTEX system for end-users, ensuring a smooth onboarding experience.

    • License Activation & Renewal:  View purchase history, license inventory, activation records and end-user organization, device-level license status.

    • Remote Access: With end-user authorization, SIs can directly access customer organizations and sites for troubleshooting and technical support.

    • Smarter License Management (2025/Q3 Updated):  Flexible start/end dates for single or multiple devices; Automatic calculation of total license needs, helping SIs instantly know which license type and quantity to purchase.

    What’s Next for VORTEX Reseller Portal:

    • VORTEX Reseller Portal will continue to optimize license workflows, making it easier for SIs and their VORTEX customers to adapt to subscription-based services without complexity.

    VPP Portal (VIVOTEK Premium Partner Portal): Surveillance Sites Management Hub

    While the Reseller Portal focuses on onboarding and licenses, the VPP Portal is built to give SIs visualized, real-time insights into end-user deployments. Importantly, the devices managed in VPP Portal are primarily VIVOTEK cameras regardless of how they connect:

    • via VIVOTEK’s on-premise VMS VSS,

    • through third-party VMS such as Milestone or Genetec, or

    • directly through the VIVOTEK cloud platform VORTEX.

    Key Functions and Benefits of VPP Portal: 

    • Monitor Devices: Real-time health and performance monitoring.

    • Manage Projects: Centralized project dashboards for streamlined operations.

    • Troubleshoot Remotely: Diagnose and resolve issues without being on-site.

    • Operate Multiple Sites: Seamlessly manage deployments across locations.

    What’s Next for VPP Portal:

    • Seamless Portal Switching: Log in once, switch freely between VPP portal and Reseller Portal.
    • Incident Overview & Alarm Notification: Gain instant visibility into systemic issues, and customize alarm thresholds based on service levels for smarter resource allocation.

    One Ecosystem, Two Engines

    When combined, the Reseller Portal and the VPP Portal form a powerful ecosystem for system integrators:

    • The Reseller Portal ensures smooth onboarding and transparent license management for VORTEX, the cloud-based surveillance platform.
    • The VPP Portal delivers end-to-end visibility and proactive service capabilities for VIVOTEK camera-based customer sites.

    Together, they give SIs the ability to:

    • Seamlessly onboard end-users into VORTEX.
    • Save time with automated license workflows.
    • Gain visibility into complex multi-site deployments.
    • Strengthen customer trust through proactive monitoring and support.
    • Scale operations confidently in both on-premise and cloud environments.

    Moving Forward with VIVOTEK
    As surveillance continues its shift toward hybrid and service-based models, SIs need tools that bridge business operations and technical management. With the Reseller Portal and the VPP Portal, VIVOTEK equips partners with two engines driving one ecosystem, empowering integrators to deliver smarter, faster, and more reliable service.

    Unified but Distinct, the notifications:

    • One Account, Two Portals: SIs only need to register once. A VORTEX Reseller Portal account also grants access to the VPP Portal.
    • Shared Visibility: Existing VORTEX SIs, upon logging into VPP, can view their VORTEX organizations and even use remote access. Future updates will add more visualized remote management tools for easier customer service.
    • Clear Role Division: VORTEX system setup and license management remain handled in the Reseller Portal, while end-user site monitoring and visual dashboards are managed through the VPP Portal.

     

    Resources & Further Reading:

    • The account apply:

      • For SIs in USA: https://vivotek.channeltivity.com/BecomeAPartner

      • For SIs outsides USA: https://www.vortexcloud.com/partner/form 

    • VORTEX Reseller portal entry: https://reseller.vortexcloud.com/  

    • VPP Portal entry: https://www.vivotek.com/en-US/partners/become_a_partner/vivotek_premium_partner_portal  

      • Also read VPP intro page: https://www.vivotek.com/en-US/partners/become_a_partner/vivotek_premium_partner_portal

     

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