Summary of Changes
To enhance licensing flexibility, improve operational efficiency, and better align with customer needs, VIVOTEK is introducing a new VORTEX license structure and updates effective immediately.Customers can scale at their own pace—benefiting from enhanced cloud management, advanced AI features, and flexible, cost-effective storage options.
What’s New
1. New License Structure Introduced
- xStd License – Ideal for customers scaling beyond 128 channels, offering advanced user management and flexible cloud storage.
- xPro License (formerly Standard license)– Full AI-powered capabilities, including Deep Search, and an exclusive 10-year warranty for VORTEX Cameras. With advanced AI capabilities, xPro offers greater flexibility to meet your operational needs—without any additional integration costs.
2. Standard License Renamed
- The former Standard License is now renamed to xPro.
3. VORTEX Pre-bundle Kit
All VORTEX Cameras (Essential and Premium Series) now include a pre-bundled 1-year xPro license, which is automatically activated when the camera is added to an account.No additional setup or license activation is required.
Why We Introduced Pre-bundle Kit
To simplify onboarding and ensure a seamless out-of-the-box experience, we introduced the VORTEX Pre-Bundle Kit.
Under the current flow, manually allocating licenses can be time-consuming and requires familiarity with the Reseller Portal. The Pre-Bundle Kit eliminates this extra step by:
- Eliminate the need for initial license setup
- Speed up deployment and reduce IT workload
- Giving customers immediate access to VORTEX AI features, including Deep Search
- Auto-activating a 1-year xPro license when a VORTEX Camera is added to an account
After the First Year
- Customers may renew with xPro, or choose to switch to xStd starting in the second year.
- xPro is the only option available during the first year for Pre-Bundled units.
Key Rollout Milestones
- March 31 – Launch of customer Self-Renewal function on the VORTEX Reseller Portal, streamlining the renewal process and reducing manual intervention.
- April 01 – Launch of new pricing, license SKUs, and Pre-Bundle Kit
Additional Notes
- Add-on features such as Cloud Backup are only available for VORTEX Cameras with xStd or xPro licenses
To learn more about these plans, please visit the VORTEX Pricing or contact your regional VIVOTEK representative.
Thank you for your understanding and continued support.