What's New

What's New

Get the latest updates on our best-in-class productivity

Introducing pause alarm,  PoE switch management, and interface improvements.
New Feature Enhancement
May 31, 2024
Introducing pause alarm, PoE switch management, and interface improvements.

In this update add features like pause alarms, managing PoE switches, and remote unlocking via the mobile app, along with interface improvements such as snapshot previews in the camera selection list.

Enhancing license plate recognition, effective detection areas, tampering detection and optimizing organization creation process
New Feature Enhancement Bug Fixed
May 16, 2024
Enhancing license plate recognition, effective detection areas, tampering detection and optimizing organization creation process

We're delighted to introduce new image setting mode for license plate recognition, effective detection area added to VCA live view ,"Resolved" button for tampering detection events and improved organization creation process

Data storage location selection, new system event type of firmware update failed and more enhancements
New Feature Bug Fixed
Apr 29, 2024
Data storage location selection, new system event type of firmware update failed and more enhancements

With this update, users can now choose between storing their image and video data in the U.S.A. or Japan when creating an organization. Another new feature allows users to report false alarms for tampering detection. Other enhancements include the addition of new system events, general bug fixes, and more.

Remote door unlocking in access control and extended language support for Traditional Chinese
New Feature
Apr 02, 2024
Remote door unlocking in access control and extended language support for Traditional Chinese

In this update, we will release Traditional Chinese language support and add the feature of remotely unlocking doors in the Access Control feature.

Access Control Integration with Kisi and optimized Edge HEVC installation reminder.
New Feature Enhancement
Mar 26, 2024
Access Control Integration with Kisi and optimized Edge HEVC installation reminder.

In this update, we released Access Control Integration with Kisi and optimized Edge HEVC installation reminder.

Dewarping of archived fisheye footage is made available.
Enhancement Bug Fixed
Mar 04, 2024
Dewarping of archived fisheye footage is made available.

In this updates, we optimized search box for Time zone settings, dewarping of archived videos from fisheye cameras, and fix issues while checking for new firmware availability.

Re-search limit raised from 60 to 200
Enhancement
Mar 04, 2024
Re-search limit raised from 60 to 200

This update includes Re-search limit raised to 200, and general bug fixes.

Advanced default setting of missing/unattended object is changed from OFF to ON.
Enhancement Bug Fixed
Jan 18, 2024
Advanced default setting of missing/unattended object is changed from OFF to ON.

The updates features the default setting change of missing object and unattended object detection, and general bug fixes.

VIVOTEK NVR now can be managed via VORTEX!
New Feature
Jan 16, 2024
VIVOTEK NVR now can be managed via VORTEX!

We're excited to present VORTEX Connect, a new feature that allowing you to manage your VIVOTEK NVR in the VORTEX.

VORTEX License Update: Transitioning from Professional License for Greater Flexibility starting January 15, 2024
Enhancement
Jan 15, 2024
VORTEX License Update: Transitioning from Professional License for Greater Flexibility starting January 15, 2024

We are pleased to inform your that effective January 15, 2024, we are updating our VORTEX license options.

Deep Search web-page layout enhancement and archive bug fix
Enhancement Bug Fixed
Dec 21, 2023
Deep Search web-page layout enhancement and archive bug fix

We're delighted to share the latest information regarding VORTEX with you.

Product Updates: VORTEX User Portal 1.49.3
New Feature Enhancement
Nov 30, 2023
Product Updates: VORTEX User Portal 1.49.3

We're pleased to present new features on VORTEX.

This update includes AI re-search performance fine tune, reseller account binding restricted to one account, and the feedback system to report false deep search result.

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