What's New

What's New

Get the latest updates on our best-in-class productivity

Customized view - hotkey support
Enhancement
Sep 30, 2025
Customized view - hotkey support

Customized View Management with Shortcut Key Support

Centralized License Information, AI Hub Updates, and Snooze Rule setting
New Feature Enhancement
Sep 01, 2025
Centralized License Information, AI Hub Updates, and Snooze Rule setting

VORTEX introduces a centralized view for all organization licenses, adds snooze rule settings in Event Insight, and updates AI Hub menus and feature names for easier navigation.

Customized View with Copy and Enhanced Carousel Features
New Feature Enhancement
Aug 04, 2025
Customized View with Copy and Enhanced Carousel Features

VORTEX has added more functionality to Customized View to help you use it more efficiently and improve your experience.

New Account Security Features
Enhancement
May 28, 2025
New Account Security Features

Secure Your Account by Logging Out All Devices After Password Change, and Re-sent You Activation Mail After Invitation Link Expiry with 'Forgot Password' Option

Smart Privacy Switch now includes an LPR option and 1500 increase in character limit for the description field in Case Vault.
Enhancement
May 13, 2025
Smart Privacy Switch now includes an LPR option and 1500 increase in character limit for the description field in Case Vault.

Smart Privacy Switch now offers LPR option. Ehancements include clarifying error message for invalid reseller entries and troubleshooting link in liveview for offline devices failed to add into cloud. Increase in character limit for case vault description box.

VORTEX License Structure Update
Enhancement
Apr 10, 2025
VORTEX License Structure Update

Simplified Deployment with Pre-Bundle and Scalable License Tiers
Effective Date: April 1, 2025

Introducing API Key for integration, audit log with more logs available, system event webhook, and archive page refinement on mobile app
New Feature Enhancement
Mar 05, 2025
Introducing API Key for integration, audit log with more logs available, system event webhook, and archive page refinement on mobile app

We’re excited to announce the latest VORTEX updates, including API Key for seamlessly integration, and enhancement including audit log with more logs available, system event webhook, and archive page refinement on mobile app.

New Feature: Secure Archive Share Links with Password and Expiration Date.
New Feature Enhancement
Feb 05, 2025
New Feature: Secure Archive Share Links with Password and Expiration Date.

We now enhance the security of archive share links by allowing users to add a password or expiration date before sharing them with others. A popup message will appear if the webhook payload parameter is incorrect. Additionally, we now display object information to quickly identify whether a person or vehicle triggered the VCA rule.

New Feature: IRs settings and NVR firmware update notification. APP timeline display and single- view enhancement
New Feature Enhancement
Jan 14, 2025
New Feature: IRs settings and NVR firmware update notification. APP timeline display and single- view enhancement

This update VORTEX Portal offers customizable Day/Night settings and IR illuminator options. Popup reminder for NVR with outdated firmware also included in this update. Enhancement includes APP view and NVR Stream timeline display.

New Cloud Storage Location for Germany,  New VIVOTEK Speaker Support, Device Offline Delay Time and Snooze Notifications by User Account
New Feature Enhancement Bug Fixed
Dec 17, 2024
New Cloud Storage Location for Germany, New VIVOTEK Speaker Support, Device Offline Delay Time and Snooze Notifications by User Account

VORTEX introduces a new cloud storage location in Germany, supports VIVOTEK Network Speakers AU-003/004 with auto messages, adds device offline delay time, enables snoozing all personal notifications via a single button, and includes other enhancements.

New Snooze Alarm Feature, Customizable Webhooks, and Refined User Experience
New Feature Enhancement
Nov 05, 2024
New Snooze Alarm Feature, Customizable Webhooks, and Refined User Experience

Explore Advanced Alarm Snoozing, Flexible Webhooks, and Enjoy a Smoother User Experience with Our Latest VORTEX Update.

User Management Enhancements in Audit Log
Enhancement Bug Fixed
Oct 21, 2024
User Management Enhancements in Audit Log

Track critical user actions more effectively with new audit log entries, including user invites, removals, privilege changes, and access group modifications.

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