What's New

What's New

Get the latest updates on our best-in-class productivity

OTA FW Release Note
New Feature Enhancement Bug Fixed
Jun 15, 2026
OTA FW Release Note

The update delivers optimized LPR capture accuracy, remote multi-sensor lens alignment, and self-healing storage capabilities for seamless surveillance operations.

VORTEX Update: Interactive Floor Plans & Smarter Alarm Digests
New Feature Enhancement
Jun 11, 2026
VORTEX Update: Interactive Floor Plans & Smarter Alarm Digests

Transform your building layouts into live security maps and eliminate inbox clutter with 30-minute event summaries.

Updated Behavior of Thumbnails on Video Playback
Enhancement
Dec 16, 2025
Updated Behavior of Thumbnails on Video Playback

Here’s a quick look at what’s new in the recent release.

Third-party integration enhancement, License control update, Archive share, and Excluded area for camera
New Feature Enhancement
Nov 04, 2025
Third-party integration enhancement, License control update, Archive share, and Excluded area for camera

Introducing Enhanced Integrations, Smarter License Control, Excluded Area Support, and Improved Archive Sharing

Customized view - hotkey support
Enhancement
Sep 30, 2025
Customized view - hotkey support

Customized View Management with Shortcut Key Support

Centralized License Information, AI Hub Updates, and Snooze Rule setting
New Feature Enhancement
Sep 01, 2025
Centralized License Information, AI Hub Updates, and Snooze Rule setting

VORTEX introduces a centralized view for all organization licenses, adds snooze rule settings in Event Insight, and updates AI Hub menus and feature names for easier navigation.

Customized View with Copy and Enhanced Carousel Features
New Feature Enhancement
Aug 04, 2025
Customized View with Copy and Enhanced Carousel Features

VORTEX has added more functionality to Customized View to help you use it more efficiently and improve your experience.

New Account Security Features
Enhancement
May 28, 2025
New Account Security Features

Secure Your Account by Logging Out All Devices After Password Change, and Re-sent You Activation Mail After Invitation Link Expiry with 'Forgot Password' Option

Smart Privacy Switch now includes an LPR option and 1500 increase in character limit for the description field in Case Vault.
Enhancement
May 13, 2025
Smart Privacy Switch now includes an LPR option and 1500 increase in character limit for the description field in Case Vault.

Smart Privacy Switch now offers LPR option. Ehancements include clarifying error message for invalid reseller entries and troubleshooting link in liveview for offline devices failed to add into cloud. Increase in character limit for case vault description box.

VORTEX License Structure Update
Enhancement
Apr 10, 2025
VORTEX License Structure Update

Simplified Deployment with Pre-Bundle and Scalable License Tiers
Effective Date: April 1, 2025

Introducing API Key for integration, audit log with more logs available, system event webhook, and archive page refinement on mobile app
New Feature Enhancement
Mar 05, 2025
Introducing API Key for integration, audit log with more logs available, system event webhook, and archive page refinement on mobile app

We’re excited to announce the latest VORTEX updates, including API Key for seamlessly integration, and enhancement including audit log with more logs available, system event webhook, and archive page refinement on mobile app.

New Feature: Secure Archive Share Links with Password and Expiration Date.
New Feature Enhancement
Feb 05, 2025
New Feature: Secure Archive Share Links with Password and Expiration Date.

We now enhance the security of archive share links by allowing users to add a password or expiration date before sharing them with others. A popup message will appear if the webhook payload parameter is incorrect. Additionally, we now display object information to quickly identify whether a person or vehicle triggered the VCA rule.

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