Overview

Step into the future of surveillance with VORTEX. Seamlessly scale, ensure cost-effectiveness, and access real-time advanced analytics. Customize your solution to fit your needs with a range of AI features and flexible storage durations, all while ensuring data security. Simplify operations and stay ahead of threats effortlessly. Elevate your surveillance with our comprehensive cloud solution.

Deep Learning AI

NDAA Compliant

Security

Warranty

Pricing

Users consider two pricing elements for VORTEX services: (1) lineup (2) license fees including cloud backup duration.
They acquire cameras suitable for their needs and environments, then subscribe to licenses for cloud-based service function. Flexible cloud backup plans accommodate varied needs.

Lineup

License

Type (per camera)	Plan
Required Standard License	1/3/5/10-years
Optional Cloud Backup License	30/60/90/120/180/365-days

Pre-bundle Camera List

Premium Series	Essential Series
FD837-HTV-1Y	FD639-1Y
IB837-HT-1Y	IB639-1Y
MS930-EHV-1Y	FD819-H-1Y
FE912-H-1Y	FD839-EHV-1Y
FE931-EHV-1Y	IB839-EH-1Y
	IT839-H-1Y
	FD819-HT-1Y
	FD839-EHTV-1Y
	IB839-EHT-1Y

Warranty

We stand behind the quality of our products and want to make sure you're covered if something goes wrong. VORTEX offers different warranty for different products, and the hardware warranty for VORTEX cameras lasts up to 10 years from the original purchase date with a continuous license subscription.

VORTEX Camera

VORTEX Camera hardware 10-year warranty

SD Card

SD Card that shipped with the camera 10-year warranty

NVR

NVR hardware follow VIVOTEK Standard Warranty

Network Speaker

Network speaker follow VIVOTEK Standard Warranty

*The definition of "VORTEX Camera": a 'VORTEX camera' as a VIVOTEK-manufactured camera with firmware designed for seamless compatibility with the VORTEX platform.

*If SD card is broken and request RMA, the data stored in the SD card will be lost. VORTEX doesn't offer data transfer service

*If Cameras are shipped back for RMA, data stored in SD card of the impaired cameras will be not be kept, but the corresponding data stored in the cloud will be saved and transferred to a new device, and the remaining license of the original cameras will continue on.

If you need to return a camera, we follow VIVOTEK's standard RMA policy. This makes the return or exchange process straightforward and easy.

For more information about our warranty and how to return a product, check out VIVOTEK's support page at https://www.vivotek.com/support/warranty. Here, you'll find all the details you need.